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Terms and Conditions

AI coaching terms updated 15 October 2026

Using our AI coaches

These terms apply across Bridgit’s AI coaches and support tools. They provide general information, practical guidance, planning support and signposting. The information shown with a feature explains its purpose, whether it is a demonstration, the available interaction methods and any additional conditions.

AI can make mistakes or leave out important information. Check important decisions with an appropriately qualified person. A coach does not replace medical, legal, benefits or other professional advice. Decisions about clinical care, statutory assessments or service eligibility remain with the responsible person or organisation.

Do not rely on a coach for an emergency response or assume that a professional is monitoring your conversation. Use the appropriate human support service for urgent concerns and call 999 if someone is in immediate danger.

We process personal information under our privacy notice, which applies across coaches. We explain any additional recording, sharing or consent choice when you choose the relevant feature. Provide the information needed for your support and avoid unnecessary identifying details about other people. Do not submit identifying information about another person unless you have appropriate authority.

Where voice is available, you control whether to grant microphone access. Where an optional email summary, referral or other delivery action is available, the feature explains the intended recipient and asks you to make that choice. Choose contact details that are safe for you, especially on a shared device or inbox.

You can stop using a coach by ending the interaction. Privacy questions, consent withdrawals and rights requests can be sent to contact@bridgit.care. These provisions supplement the general terms below and do not limit your statutory rights.

General Bridgit terms

Last Updated: 15 October 2026

  1. Introduction

Welcome to the Bridgit Platform, operated by Upstream Outcomes Ltd (Company No. 09347278), with its registered office at Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD. Our suite of digital tools is designed to support various user groups, including care leavers, unpaid carers, employers, and young carers. By accessing any part of the platform, you agree to these Terms and Conditions. If you do not agree, please refrain from using the platform.

  1. User Types and Access

a. Care Leavers (next.bridgit.care) Designed for individuals transitioning out of care, this platform offers guidance on finances, mental health, education, and employment.

b. Unpaid Carers (carers.bridgit.care) Provides resources and personalized support plans to help unpaid carers balance their responsibilities and personal well-being.

c. Employers (employers.bridgit.care) Assists employers in creating supportive environments for employees who are carers, offering tools to integrate carer support into workplace wellness programs.

d. Young Carers (young.bridgit.care) Tailored for young carers aged 13 and above, providing AI-driven consultations, support plans, and a community for shared experiences. We follow the ICO’s Age Appropriate Design Code to ensure our platform is safe, transparent, and developmentally appropriate for younger users.

e. Local Residents (local.bridgit.care) This platform supports individuals looking for local neighbourhood-based services and advice. It offers location-specific resources, self-guided assessments, and AI-powered guidance to help residents access health, care, and community support in their area.

  1. Platform Services – Each platform offers services such as assessments, support plans, and AI-generated advice tailored to the specific needs of its user group. These services are free for individual users and are offered as a contracted Software as a Service (SaaS) solution to partner organizations. The terms governing use by partner organizations, including licensing, data access, support obligations, and service levels, are defined in a separate written agreement between the partner and Upstream Outcomes Ltd.

  2. Eligibility – The platform is available in regions where there is a local partner providing relevant services. This ensures that the platform works in conjunction with existing local support systems.

  3. User Responsibilities

  • Accurate Information: Users must provide accurate and up-to-date information when using the platform. Providing false or misleading information may result in account suspension or termination.

  • Appropriate Use: Users must not share inappropriate, harmful, or offensive content on the platform.

  • Local Support: The platform should be used to enhance users’ lives in coordination with local support services.

  1. Data and privacy – We use personal information as explained in our Privacy Notice. The lawful basis and any special-category condition depend on the service and the controller arrangement. Where a service asks for consent, you can withdraw it for future processing. Your privacy rights and how to contact us are explained in the Privacy Notice.

  2. Service providers – We use contracted providers for hosting, AI and speech processing, communications and other functions needed to operate our services. Their processing is governed by the applicable contractual arrangements and our Privacy Notice. If you choose to use an independent external service, that organisation explains its own use of your information.

  3. Content Ownership – All AI-generated content created or generated on the platform is owned by Upstream Outcomes Ltd. Users retain ownership of any data or information they submit to the platform. By submitting data, users grant Upstream Outcomes Ltd a license to use, store, and process the content as required to deliver platform services. All trademarks, logos, and design elements of the platform are the intellectual property of Upstream Outcomes Ltd and may not be reused without written permission.

  4. Limitations of AI-Generated Content – The information provided by the platform is generated using AI technologies. While we aim to provide helpful and relevant advice, users should be aware that the content may have limitations in accuracy and may not always reflect the most current information. AI outputs are intended to support, not replace, professional guidance or human judgment. We encourage users to seek advice from local support services for critical matters.

  5. Service Availability – While we strive to maintain uninterrupted access to the platform, we may occasionally need to suspend or limit services due to maintenance, upgrades, or technical issues. We are not liable for any temporary unavailability or resulting loss.

  6. Termination – We reserve the right to terminate user accounts for any violation of these terms, misuse of the platform, or any other reason that impacts the safety and integrity of the platform and its users.

  7. Dispute Resolution – In the event of a dispute, users should first contact their local partner service, which provides support through the platform. If a resolution cannot be reached, further steps may be taken in accordance with applicable local regulations.

  8. Governing Law – These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

  9. Accessibility – We are committed to making our services accessible to all users, including those with disabilities or literacy barriers. If you require content in an alternative format or need assistance, please contact us using the details below.

  10. Cookies and advertising measurement – Bridgit services use necessary storage for functions such as sign-in and remembering settings. In a Bridgit app, optional Google Ads measurement is kept off unless the app detects a visit from an advertisement and you choose to accept. On the main website, use Cookie settings in the footer to change your choice; in an app, clear the bridgit_consent_v1 cookie in your browser. See the Privacy Notice for details.

  11. Changes to These Terms – We may update these terms and conditions from time to time. Updates will be posted on our main website, and continued use of the platform indicates acceptance of the updated terms.

  12. General Legal Terms

  • Severability: If any provision in these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  • Waiver: A failure to enforce any right or provision shall not constitute a waiver of that right or provision.

  • Entire Agreement: These Terms represent the entire agreement between the user and Upstream Outcomes Ltd in relation to the use of the Bridgit Platform.

  1. Contact Us – If you have any questions about these terms, please contact us at:

Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD Phone Number: +44 0345 548 1654 E-mail: contact@bridgit.care or contact@upstream.health

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